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Industry: Digital Solutions & System Integration
Company Size: 50-100 employees
Regions Covered: Germany, Ukraine
Engagement Period: August 2019 – Ongoing
In 2019, our customer faced a critical crossroads. Their Ukraine-based development team, built over three years, was managed by a local partner handling everything from hiring to office space and HR. But as the partnership dissolved, our customer needed to ensure continuity – without risking the loyalty or performance of the team.
The stakes were high:
The ask? Step in quickly, take over operational management, and ensure zero impact on delivery or morale – despite no direct presence from customer’s leadership in Ukraine and minimal support from the outgoing partner.
We hit the ground running in August 2019. Within weeks, we secured a new 9-person office space, moved the team and their equipment, and implemented operational processes covering:
Transitioning operational support in these conditions could’ve easily backfired. But by carefully listening to both the client and the team, we navigated a complex situation without losing a single developer – or skipping a beat in delivery.
As the cooperation matured, so did the flexibility:
By Autumn 2024, the cooperation expanded with 4 additional hires, bringing the total team size to 11 – all fully integrated yet independently supported.
✅ Team Size: 11 specialists (Java, React, QA)
✅ Retention: Zero attrition during transition, with strong ongoing retention
✅ Service Model: End-to-end operational support – office, HR, payroll, recruiting, hardware, insurance
✅ Wartime Adaptation: Smooth transition to remote-first work, ensuring stability
✅ Recruitment: Consistently smooth hiring, including 4 seamless additions in 2024
🔹 Seamless Transition with No Disruption – We stepped in during a delicate situation and kept both delivery and morale intact.
🔹 Flexibility First – We adapted to customer’s workflows and team preferences instead of imposing rigid structures.
🔹 Transparent Operations – Example: in September 2024, we renegotiated the team’s insurance deal and openly communicated cost changes – a rare level of transparency that solidified trust.
🔹 Long-Term Stability – Even in a volatile market, we maintained retention and performance, growing the team sustainably over five years.
✔️ Delivered a perfect retention rate during the sensitive transition phase
✔️ Maintained consistent delivery and team morale through operational change and wartime instability
✔️ Enabled team growth (from 9 to 11 specialists) without friction
✔️ Fostered transparency and trust, exemplified by continuous operational improvements
